Shipping & returns

Shipping Terms and Conditions

By purchasing a live animal or plant or product from BugEaters.co, you acknowledge that you have read, understood, and agreed to the following terms and conditions.  

 Shipping   

• Shipping fees are the responsibility of the buyer.  
• Live plants and animals will only be shipped when you are ready, and when weather conditions are safe for the species (generally between 60-80°F) to ensure their well-being; Monday through Wednesday to avoid weekend delays.  
• You must be available to receive the live plant or animal upon delivery; failure to do so voids live arrival guarantee.  
• Shipping is available only within the 48 contiguous United States. Some states may restrict what live plants and animals can be shipped to them. The onus is on you to know your current national and local laws, and have appropriate licenses or permits before ordering.
• Orders typically ship within 1 to 3 business days, for herps, invertebrates, plants and microfauna (e.g., fruit flies, isopods, springtails, roaches, etc.).  
• Shipping may be postponed due to holidays, severe weather, or other carrier-related issues.   
• BugEaters.co is not responsible for carrier-related issues, including delays, mishandling, or undeliverable packages due to incorrect or incomplete addresses.   
• Returns: There are no returns on live plants or animals.

International Shipping   

At this time, we do not offer international shipping.  

Live Arrival Guarantee   

• You must receive or pick up your live animal or plant upon delivery and contact us at rayltripp@gmail.com within 1 hour if any issues arise. Proof of a sick or deceased animal or plant (via photo or video) is required to honor the guarantee. We would appreciate photos for all arrivals as well.
• Failure to pick up or contact us within 1 hour of delivery voids the live arrival guarantee.  

Holds   

• Animals can be held with a non-refundable deposit of 50% of the purchase price.  
• Deposits are transferable to another animal but not refundable.  
• Animals under $100 must be paid in full at the time of purchase.  

Order Changes or Cancellations   

• If you need to change or cancel your order, email us immediately at rayltripp@gmail.com.  
• While we will do our best to assist, cancellations cannot be guaranteed once an order is processed.  
• Orders that have already been shipped cannot be changed or canceled.  

Dry Goods Return Policy   

• If you receive the wrong item, contact rayltripp@gmail.com immediately to arrange a return.  
• If you no longer want an item or ordered the wrong one, it can be returned unused and unopened for a refund or merchandise credit, minus shipping fees.  
• Return shipping costs are the responsibility of the buyer.  

Lost or Stolen Packages   

If your tracking indicates delivery but you cannot locate the package, contact us within 2 hours of the marked delivery time. After 2 hours, we cannot offer guarantees due to external variables.  

By purchasing from BugEaters.co, you agree to these terms and conditions. For questions or assistance, please email rayltripp@gmail.com. Thank you for choosing BugEaters.co! 

Returns: There are no returns on live plants or microfauna.   

Dry Goods Return Policy   

• If you receive the wrong item, contact rayltripp@gmail.com immediately to arrange a return.  
• If you no longer want an item or ordered the wrong one, it can be returned unused and unopened for a refund or merchandise credit, minus shipping fees.  
• Return shipping costs are the responsibility of the buyer.